Shipping policy

Shipping Policy

DA Collectables is based in Winnipeg, Manitoba, Canada. We ship within Canada and to select international destinations.

Processing Times

In-stock orders are generally packed and handed to the carrier within 3 business days of purchase. Business days do not include weekends or statutory holidays.

During unusually busy periods, local markets, holidays, or other circumstances, processing may take slightly longer. If we expect a significant delay with your order, we'll contact you.

Shipping Rates

Available shipping methods and their prices are displayed at checkout based on your order and delivery address.

Delivery estimates shown at checkout are carrier estimates and are separate from our processing time. Once an order has been handed to the carrier, delivery times may be affected by weather, customs, holidays, carrier delays, or other circumstances outside DA Collectables' control.

International Orders, Duties & Import Charges

International customers are responsible for any customs duties, import taxes, brokerage fees, tariffs, or other charges imposed by the destination country, carrier, or customs authority.

These charges are not included in the product price or shipping amount paid to DA Collectables unless specifically stated at checkout.

International shipments may also incur additional carrier or shipping charges. Where additional payment is required before an order can be shipped, DA Collectables will contact the customer before proceeding.

Customs processing may delay international shipments. DA Collectables cannot guarantee customs clearance or delivery dates once an international shipment has entered the carrier or customs network.

Tracked Shipping

When a tracked shipping service is selected, tracking information will be provided when available. Please allow time for the carrier to scan and update the shipment after it has been handed over.

If a tracked shipment appears to be lost or significantly delayed, contact us at support@dacollectables.store and we'll work with you and the carrier to investigate.

Untracked Shipping

Some orders may qualify for a lower-cost shipping method that does not include tracking.

By selecting an untracked shipping option at checkout, you acknowledge and accept the additional risk associated with shipping without tracking.

Once an untracked shipment has been properly addressed and handed to the carrier, DA Collectables cannot provide a replacement, refund, or store credit solely because the shipment is subsequently lost in transit.

This does not apply when DA Collectables has made an error, such as shipping the order to an address different from the address provided with the order.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us as soon as possible if you notice an error.

If the order has not yet shipped, we'll make reasonable efforts to correct the address. Once an order has been handed to the carrier, we may not be able to change or redirect it.

Additional shipping charges resulting from an incorrect or incomplete address supplied by the customer may be the customer's responsibility.

Damaged Shipments

If your order arrives damaged, please contact support@dacollectables.store as soon as reasonably possible. Include your order number and photographs of the item, packaging, and shipping label where possible so we can assess the issue and, where appropriate, work with the carrier.

Local Pickup

When local pickup is available, eligible orders will show that option at checkout. Pickup instructions will be provided after your order is ready. Please wait until you receive confirmation that your order is ready before arriving for pickup.

Questions

Questions about shipping or an existing order can be sent to support@dacollectables.store.